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Membership + Visitor Services Manager

The Center is searching for candidates for the newly created position of Membership & Visitor Services Manager. The Membership & Visitor Services Manager is responsible for two primary roles. First, for managing and maximizing income through the membership program at the Burchfield Penney Art Center. The Manager will develop and then direct the implementation of a multi-channel membership program focused on growth of new members, retention of current members, re-enrolling lapsed members and upgrading of membership categories. The manager will also handle all membership fulfillment, correspondence, mailings, benefits offerings, and events. The Center currently has 1,500 member households among its various membership categories, which drive more than a hundred thousand dollars in annual revenue, and this position will lead the strategy and execution of a plan to grow both those numbers.

 Second, this position leads the operations of our ticketing and welcome desk including responsibility for scheduling staff and volunteers, training, customer service, group tours/sales, visitor signage and experience, and ticketing systems. The role is highly visible to the public and requires an uncompromising focus on customer service. We are looking for a candidate comfortable with data and reporting, focused on the quality of visitor and member experience, experienced in managing hourly staff and volunteers, and engaged with innovative approaches to connecting with art-interested audiences. This role requires someone comfortable being both be a pragmatic “doer” while also thinking and planning as a leader within their role.

 The art center has successfully navigated the budgetary and fundraising challenges presented by the pandemic and is well-positioned for success in the coming years, with a stable budget, growing endowment and committed base of donors. The Center’s Board doubled its diversity from 2018-2019 and is committed to advancing equity and inclusion in the cultural field. We strongly encourage candidates of diverse backgrounds to apply.

This position is highly visible and requires an extroverted, visible presence as the “face” of the Center for members and visitors, requiring a Tuesday-Saturday schedule. The Manager’s duties vary over the course of each calendar year, requiring excellent time management and communication skills, the ability to self-prioritize, and skill to navigate input from many staff across the organization.

 The ideal candidate has prior experience in a membership, ticketing or subscription program at a similar organization, significant retail customer service management experience, experience with common business software (and ideally Raiser’s Edge fundraising software), excellent writing skills, and experience or interest in art and art museums.  

To apply, email a cover letter and resume, both in PDF format, to burchfld@buffalostate.edu with the subject line “MEMBER/VS SEARCH” by February 2, 2021.

No Phone Calls. The Burchfield is an equal opportunity employer.


Associate/Assistant Director of Development

The Center is searching for candidates for the newly created position of Associate or Assistant Director of Development (title will depend on experience). Primarily, the Associate/Assistant Director of Development (hereafter, ADD) will provide leadership for the development program as it builds a strong culture of philanthropy among our staff, board, and donors, and will be part of a newly re-organized development team.

The ADD will plan and execute appeals and events to drive the maximum level of support possible, growing annual results and helping set the stage for a comprehensive campaign planned for the coming years (the Center is currently working with CCS consultants on data analysis to begin prospecting for additional donors). S/he will serve as strategic partner to the Director of Development, to whom s/he reports, overseeing daily fundraising operations with a particular focus on the cultivation and stewardship of major and planned gifts.

 The Center has successfully navigated the budgetary and fundraising challenges presented by the pandemic and is well-positioned for success in the coming years, with a stable budget, growing endowment and committed base of donors. In 2020 the Burchfield announced two major gifts totaling $1.2 million in support of Education, and the prior four years have been among the most successful overall fundraising years in the past decade. The Center has a dedicated and engaged Board of Directors of 31, including several major donors, CEO’s, and community leaders. The Center’s Board doubled in diversity from 2018-2019, and as a Center we are committed to advancing equity and inclusion in the cultural field. We strongly encourage candidates of diverse backgrounds to apply.

The ADD position is highly visible and requires an extroverted, sophisticated social presence, a focus on customer service, comfort with the use of data and goal-oriented management, and the ability to manage both across and up the organization, including being able to diplomatically but firmly manage Trustee expectations and interactions. S/he possesses the ability to enhance existing relationships to grow giving while building new relationships, systems, and programs that further tap into the generosity of our donors. A positive, energetic individual able to inspire others and compellingly share the Center’s story would be our ideal candidate.

The Associate/Assistant Director of Development’s duties vary over the course of each calendar year, requiring excellent time management and communication skills, the ability to self-prioritize time and resources, and skill to manage expectations across the organization. Strong interpersonal and communication skills, self-motivation to accomplish tasks, and superb attention to detail are essential for success.

The ideal candidate has at least 5 years’ experience in a development office of similar scale and complexity, familiarity or experience with annual giving and/or planned giving, familiarity working on a capital or comprehensive campaign, a high degree of proficiency with Raiser’s Edge and common business software, highly accomplished writing skills, and experience or interest in art and art museums. The Burchfield is an equal opportunity employer. 

To apply, email a cover letter describing your interest and background and a resume, both in PDF format, to burchfld@buffalostate.edu with the subject line “DEVELOPMENT SEARCH” by February 2, 2021.

No Phone Calls. The Burchfield is an equal opportunity employer.

 

Security and Facilities Attendant, Part Time

Burchfield Penney Art Center is searching for outgoing and friendly individuals to fill part-time positions as Security and Facilities Attendants. Security and Facility Attendants work between 15 to 20 hours per week and must be able to work weekends and evenings.

Responsibilities include ensuring the physical security for protection of people and cultural property of Museum. Perform routine security patrols. Enforce museum’s key and security badge control policy. Monitor and respond to alarms and evacuate when necessary. Report unauthorized activity, vandalism, theft, threats, or unsafe conditions to supervisor. Monitor CCTV equipment. Respectfully enforce all museum policies to visitors and staff. Other duties as assigned by supervisor. Required qualifications: excellent oral communication and interpersonal skills, engaging and friendly personality, and a flexible schedule. Prior museum experience a plus.

Send a résumé, list of three references, and a letter of application to menshonw@buffalostate.edu EOE/AA.